In this article, you will learn how to customize your alerts by:
By star ratings:
All the stars that are being selected (highlighted black) will be included in the alert emails. If the stars are grey, these are not selected and thus won't trigger any alert.
For example, in the following alert setting, the user will receive alerts for all 1, 2, 3, 4 & 5 star reviews:
While here, you will receive alerts ONLY for 5-star reviews:
Or here, you will receive alerts ONLY for 1 & 5 star reviews, but NOT for 2, 3 & 4:
Or here, you will receive alerts ONLY for 1, 2 & 3 star reviews, but not for 4 & 5:
You may choose various frequencies, depending on what you deem as a reasonable engagement with your customers.
By product tag grouping:
You may select this option if you have different teams managing various product segments and want to segment the management.
For complete guide, visit The Complete Guide to Reviews & Questions.