You can have your alerts redirected and logged as a case in Salesforce through the following steps:
- Use an existing or establish a designated email domain for your Sellics alerts. (e.g. customersupport@....com)
- Check out Salesforce's integration setup. There is an email-to-case configuration which will allow emails to be automatically redirected to SFDC and a case created.
- Here are the links to get this setup: